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Service & Support
An advanced food automation system is an investment you want to rely on for years to come. With the right service and maintenance, you can keep the system running reliably and in top condition throughout its entire lifespan.
Our service doesn’t end once the system is delivered. Whether it’s preventive maintenance, a malfunction, or a practical question, our team of specialists and global network of service partners ensure you receive reliable support.
More Than Just a Robot
Our food automation systems consist of more than just a robot. Mechanical components, Vision AI, software, and robotics work together to deliver optimal performance. Regular maintenance and support ensure that all these components continue to function reliably and remain properly coordinated.
Here's how to get the most out of your investment:
- Fewer unplanned downtimes
- Consistent production quality
- Longer service life of components
- Lower operating costs
- Insight into system performance and continuous optimization
Support When You Need It
Do you have a question or an urgent issue? The QING Service & Support team will get you back on track quickly. Depending on the situation, we offer remote support or on-site assistance. You can count on technical support, troubleshooting assistance, rapid diagnosis, and targeted problem-solving. You can also contact our specialists for practical questions and advice regarding the system’s use or performance.
This is how we keep your system in top condition
Periodic Maintenance & Inspection
Regular maintenance and inspections are essential for the system’s performance and service life. At prearranged intervals—for example, as part of a maintenance plan— we monitor the system and check the status of key components. As part of this process, we inspect and validate the following, among other things:
- Mechanical Parts
- Software Updates
- Robotics
- Vision AI
- Spare Parts
Spare Parts
We ensure that essential parts are available on-site. Combined with remote support, many issues can be resolved quickly, allowing production to resume as soon as possible.
Training of Systems and Vision AI Models
Our systems are designed to be user-friendly, so that you and your team can operate them professionally and independently after receiving the proper training. The training sessions focus on both the technical operation of the system and on training and fine-tuning Vision AI models.
Do you have a question after the training, need advice, or need to train new employees? Our specialists are here to help with that, too.
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Service Level Agreement
Do you want to ensure maximum availability and predictable service? In that case, we’ll set out our agreements in a Service Level Agreement (SLA). We’ll tailor our Service & Support to your organization’s desired uptime, production process, and specific needs.
The SLA may include provisions regarding preventive maintenance, remote support, response times, periodic inspections, performance reports, spare parts, and training, among other things. This way, you know exactly what to expect, and we can work together to ensure a reliable system.
Performance Report
After every service or maintenance inspection , you’ll receive a clear performance report detailing the work performed, inspection results, and our findings. Based on this, we’ll provide specific recommendations to further optimize the system’s performance and availability.
Among other things, the report includes proposed optimizations, any necessary replacement of spare parts, and recommended actions for the coming period. This ensures you always have insight into the status of your system and can plan maintenance and improvements in a timely manner.
